Free PSA software built for clear, accountable service operations.
ShieldPSA helps MSPs and IT service teams connect tickets, SLAs, customer context, projects, time, contracts, billing, automation, reporting, and AI-assisted service work in one practical operating platform.
Helping teams move from scattered service activity to one controlled service workflow.
ShieldPSA was created for the operational reality of MSPs and IT service teams: incoming requests from many channels, customers with different priorities, SLA commitments to protect, technician work to coordinate, and billing records that must stay connected to the service delivered.
The platform brings service desk work, customer and contact records, projects, service catalog items, time entries, contracts, invoices, approvals, reporting, workflow automation, integrations, and AI assistance into a single workspace.
For MSPs, that means repeatable service delivery without a PSA licence burden. For internal IT service teams, it means clearer ownership, better follow-through, and fewer disconnected handoffs.
Built around the service work teams handle every day.
Tickets should carry customer, SLA, priority, contract, communication, and technician context forward instead of forcing teams to rebuild the story.
The PSA platform is free so teams can preserve budget for the tools, services, and expertise that genuinely need investment.
Clear ownership, approvals, time capture, and operational history help service leaders understand what happened and what needs attention next.
Practical service operations for teams responsible for clients, commitments, and margin.
ShieldPSA follows a simple product principle: make the everyday service workflow easier to control without making the software purchase the barrier. The result is a calm, service-ready PSA platform shaped for operational continuity, transparent work, and sustainable MSP growth.
Keep customer work visible, owned, and moving toward resolution.
Make status, commitments, approvals, and billing readiness easier to review.
Support repeatable processes for intake, escalation, closure, and improvement.
Focus on workflows teams can actually adopt, operate, and improve.
Developed under Vembu for MSP and IT service operations.
ShieldPSA is part of Vembu’s broader focus on practical technology for service providers and IT operations. It gives teams a free PSA foundation, while optional Professional Services are available for implementation, migration, workflow setup, training, customization, and expert assistance.
Start standardizing service operations with ShieldPSA.
Use the free PSA platform to bring tickets, customers, SLAs, time, billing, and automation into one connected workflow.