Free PSA solutions for every service workflow
Explore how ShieldPSA supports MSP owners, small teams, service managers, technicians, and client-facing service experiences with an entirely free PSA platform.
Route each team to the right service workflow
The solutions hub connects buyer intent to the practical ShieldPSA modules each team uses.
A solution path for every PSA workflow
Start with the audience closest to your operational problem, then connect into the feature pages for deeper product detail.
- Free PSA solutions for every service workflow stays connected to tickets, customers, SLAs, time, approvals, reporting, and service history.
- The PSA platform is free; optional paid services are limited to implementation, migration, training, or customization help.
- Related ShieldPSA feature pages give teams deeper implementation context.
Choose the ShieldPSA path that fits your team
Each solution page maps day-to-day service pressure to product capabilities and related feature pages.
Managed service providers
Connect client service, ticketing, time, billing, automation, and reporting.
Explore managed service providers →Small MSPs
Run a PSA without licence-cost pressure while keeping room to grow.
Explore small msps →Service managers
Control queues, assignments, SLAs, approvals, and reports.
Explore service managers →Technicians
Work from tickets, knowledge, assets, notes, timers, and client context.
Explore technicians →Client service experience
Offer clients a branded place to request help and follow progress.
Explore client service experience →Operations teams
Use workflows, integrations, admin controls, and reporting to reduce manual follow-up.
Explore operations teams →Request intake
Capture related service work with clear ownership and context.
Explore request intake →Time and review
Keep activity available for reporting, billing, and follow-up.
Explore time and review →How teams move through ShieldPSA
A repeatable workflow helps teams deliver service without losing scope, ownership, or billing accuracy.
Pick the operating problem
Choose MSP growth, small-team operations, service management, technician work, or client experience.
Review the workflow
See how tickets, customers, SLAs, time, and reporting connect.
Explore related features
Go deeper into service desk, automation, AI, integrations, billing, and administration.
Start free
Use the product without a PSA software licence cost.
Connect related features
Use the relevant ShieldPSA modules that support the workflow.
Review and improve
Use reports and operational feedback to refine the service model.
Solution pages available now
These service-provider use cases benefit from one connected free PSA workspace.
Managed service providers
For MSPs connecting service delivery, customer context, and commercial operations.
Small MSPs
For smaller teams that need structure without software licence cost.
Service managers
For leaders managing queues, SLAs, assignments, approvals, and reporting.
Technicians
For engineers who need practical context and faster daily workflows.
Client service experience
For teams improving how clients raise requests, track progress, and consume knowledge.
MSPs get one operating base
Run tickets, customers, SLAs, time, contracts, billing, automation, and reports in one free PSA.
Map common service-provider needs to the ShieldPSA workflows that support them.
This table helps MSP teams decide which ShieldPSA area covers each operational responsibility.
| Area | What it means | How teams use it |
|---|---|---|
| Service delivery | Service desk, ticketing, SLAs, client portal, knowledge base | Use for intake, ownership, prioritization, resolution, and customer communication. |
| Commercial operations | Customers, contracts, time tracking, approvals, invoices | Use for billing-ready records and management review. |
| Operational control | Automation, integrations, administration, AI assistance | Use for repeatable workflows, governed access, and reduced manual follow-up. |
| Performance visibility | Dashboards, reports, customer and technician views | Use for service reviews, queue pressure, utilization, and continuous improvement. |
MSP solution fit and related ShieldPSA workflows.
Use these paths when shaping or validating your service model.
For MSP owners
Use this path when designing the service model, cost structure, and customer review evidence.
- Full platform at no software licence cost — margins stay with the service, not the tooling.
- Contracts, approvals, and invoices keep billing health visible.
- Optional paid services exist only for implementation, migration, and training.
For service leaders
Use this path when improving queue control, ownership, SLA visibility, and team follow-through.
- Ticket queues and SLA signals show what needs attention.
- Automation, AI assistance, and integrations reduce repeat manual work.
- Reports help review service quality and operational pressure.
FREE PSA SOFTWARE SOLUTIONS FAQs.
What are ShieldPSA solutions?
They are role and workflow pages that explain how ShieldPSA supports different MSP service operations.
Is ShieldPSA a free trial?
No. ShieldPSA is positioned as entirely free PSA software, with optional paid Professional Services for help.
Which solution should an MSP start with?
Most MSPs should start with the Managed Service Providers page, then explore feature pages for ticketing, automation, billing, and reporting.
Does ShieldPSA support technicians and clients?
Yes. It includes technician-facing ticket/time/context workflows and client portal/user surfaces.
Choose your ShieldPSA workflow and start free.
Use the solutions hub to match your team’s service workflow to ShieldPSA capabilities.
