The complete PSA platform for MSPs — free, with no limits on what matters most.
Every feature. Every capability. Free to use, with no trial clock and no paid software tier. A small set of operational resources has fair usage limits — everything else is unlimited.
Unlimited where it matters. Fair usage on shared resources.
ShieldPSA is free — the full platform at no licence cost. To keep the service fast and reliable for every tenant on shared infrastructure, a small set of operational resources has fair usage limits. Everything you need to run a service business is unlimited.
Core platform
- Customers, users, tickets, and workflows
- Marketplace apps — Slack, Teams, Stripe, accounting, RMM
- All platform features — service desk, billing, SLAs, projects, reporting
- Community support
Shared infrastructure
Need more capacity? Optional extras are available.
The ShieldPSA platform stays free. If your operation needs more than the default fair usage limits, optional paid packages let you unlock what you need — without moving to a paid software tier.
Usage upgrades
Buy more capacity or remove specific limits.
- Additional attachment storage
- Additional AI credits
- Technical Support Package — priority email and phone
- Remove inbound email rate limits
- Remove outbound webhook daily limits
- Remove workflow automation step limits
- Remove SMS volume limits
- Remove data import size limits
Expert help
Direct expert assistance from the ShieldPSA team.
- Migration from other PSA tools to ShieldPSA
- Workflow automation assistance
- Customization and configuration for your service model
- Implementation and onboarding
- Training and enablement for your team
Spend on the necessary tools, not the operational plumbing.
No MSP wants to burn hard-won revenue on the monitoring and management layer. The platform that tracks your tickets and time should not be one of your biggest line items — the budget is better spent on necessary tools: endpoint security, backup and recovery, and the people who deliver service.
ShieldPSA moves the PSA line to zero, so every pound it used to consume can protect a client, cover an on-call night, or simply stay in the business you are building.
The whole platform is part of the free product.
Every capability group below is included. There is no paid software tier that unlocks them.
Service desk
Tickets, priorities and statuses, email-to-ticket, customer replies and internal notes, service catalog, knowledge base, and a client portal for self-service.
Customers, contracts and SLAs
Customer and contact records, contracts and coverage, SLA tracking, and customer context that travels with every request.
Time, projects and billing
Time tracking, billable and non-billable classification, timesheets, projects with milestones and tasks, and invoice-ready billing records.
Workflow automation
Visual workflows for routing, approvals, scheduled actions, recurring tickets, reminders and webhook handoffs — with execution history you can inspect.
AI-assisted operations
AI copilot questions, ticket triage help, reply drafts for technician review, operational insights, weekly summaries and sentiment signals.
Integrations and extensibility
RMM connections, Microsoft Teams and Slack, SMS alerts, accounting and payment integrations, marketplace apps, open webhooks and API paths, and MCP server support.
Multi-tenant administration
Tenant isolation, role-based access, white-label branding, platform settings and audit logging for service-provider operations.
Reporting and visibility
Dashboards, service reports and operational views that connect service activity with business outcomes.
One connected platform
All of the above run in one connected operating environment, so work moves from request to resolution to billing without re-entering context.
Built for MSPs of every size.
From a small MSP setting up its first structured service operation to a multi-tenant service provider running many customer organizations, the free platform is the same.
Small and growing MSPs
Build structured service operations without waiting until the business can justify another recurring platform cost.
Established MSPs
Evaluate ShieldPSA on workflow, capability, extensibility and operational fit — the free model does not mean a lightweight operation.
IT service teams
Standardize intake, approvals, recurring work, knowledge and reporting with the same connected platform.
Questions about the free model
Is ShieldPSA really free?
Yes. ShieldPSA is entirely free PSA software — the full platform, with no software licence cost. It is not a trial and there is no paid software tier that unlocks the core capabilities.
Why is Vembu offering it free?
The PSA layer — the operational plumbing every service business needs — should not be the cost that holds MSPs back. We built ShieldPSA so MSPs can put their budget into security, backup, and the people who deliver service, not into ticketing software. Free is the commercial model, not a promotion.
What is the catch?
There is no hidden software cost. ShieldPSA is available to the MSP community without licence-cost barriers. Optional paid professional services are available for organizations that want direct help with setup, migration, training, or customization.
What is the fair usage policy?
ShieldPSA is free — the full platform at no licence cost. To keep shared infrastructure fast and reliable for every tenant, a small set of operational resources is subject to fair usage limits.
No limits on the following:
- Customers, users, tickets, and workflows
- Marketplace apps — Slack, Teams, Stripe, accounting, RMM
Fair usage limits apply to the following:
Community support is included for all free users — documentation, self-service resources, and community help at no additional cost.
Optional paid packages are available if you need more:
- Technical Support Package — priority email and phone support
- Additional attachment storage
- Additional AI credits
- Remove individual operational limits — inbound email rate, outbound webhook volume, workflow automation steps, SMS volume, or data import size
Professional services are available separately: migration from another PSA tool, workflow automation assistance, and customization and configuration. Learn about Professional Services.
What is paid in the ShieldPSA model?
The software stays free. Two types of paid options are available: platform add-ons (additional storage, additional AI credits, a Technical Support Package with priority email and phone support, and removal of specific operational limits) and professional services (migration from another PSA, workflow automation assistance, implementation, training, and customization). See Professional Services.
Do I need to buy anything else to keep ShieldPSA free?
No. ShieldPSA is free on its own, with no bundle requirement, today or later. Optional paid packages and professional services are available only when your team wants them.
Is support included with the free product?
Community support is included for all users — documentation, self-service resources, and community help. For direct technical support from the ShieldPSA team, a paid Technical Support Package is available with priority email and phone support.
Can I migrate from another PSA?
Yes. Migration from another PSA or RMM export is supported as part of optional Professional Services engagements, so you do not have to rebuild your service history manually.
Start with ShieldPSA free. Scale with the services you choose.
Full platform, no software licence cost — start today, and add paid services only when your team needs them.