ShieldPSA is free. Add the help and resources you need.
The complete ShieldPSA platform is free — no licence cost, no per-technician fee. When you need more capacity or expert assistance, optional paid packages and professional services are available. Fill in the form below and we will get back to you with pricing.
ShieldPSA
The complete PSA platform — service desk to billing.
- Every feature included: tickets, SLAs, contracts, time and billing
- Workflow automation, AI assistance, integrations and reporting
- Multi-tenant administration for MSP operations
- No licence cost. No paid tier. No trial clock.
- Community support included
Usage upgrades
Buy more capacity or remove specific limits.
- Additional attachment storage
- Additional AI credits
- Technical Support Package — priority email and phone
- Remove inbound email rate limits
- Remove outbound webhook daily limits
- Remove workflow automation step limits
- Remove SMS volume limits
- Remove data import size limits
Expert help
Direct expert assistance from the ShieldPSA team.
- Migration from other PSA tools to ShieldPSA
- Workflow automation assistance
- Customization and configuration for your service model
- Implementation and onboarding
- Training and enablement for your team
What is unlimited. What has limits.
The ShieldPSA platform is free. To keep the service fast and reliable for every tenant on shared infrastructure, a small set of operational resources has fair usage limits. Everything you need to run a service business has no cap.
Core platform
- Customers, users, tickets, and workflows
- Marketplace apps — Slack, Teams, Stripe, accounting, RMM
- All platform features — service desk, billing, SLAs, projects, reporting
- Community support
Shared infrastructure
Tell us what you need. We will send you pricing.
Share a few details about your requirements and the ShieldPSA team will get back to you with pricing for the add-ons or professional services you are interested in.
- Your current PSA tool, if you are planning a migration
- The customization or configuration work you need
- Team size and the training you are looking for
- The support model or capacity upgrades you want us to price
The product itself is free — pricing applies only to the add-ons and professional services you request.
Questions about pricing and services
What is included in the free platform?
The complete ShieldPSA platform — service desk, tickets, SLAs, contracts, time and billing, workflow automation, AI assistance, integrations, multi-tenant administration, and reporting — is free. Community support is also included. There is no paid software tier.
What are platform add-ons?
If you need more capacity than the default fair usage limits, you can purchase add-ons: additional attachment storage, additional AI credits, a Technical Support Package (priority email and phone support), or removal of individual operational limits such as inbound email rate, webhook volume, workflow steps, SMS volume, or data import size. The platform itself stays free.
What is included in Professional Services?
Migration from other PSA tools to ShieldPSA, workflow automation assistance, customization and configuration for your service model, implementation and onboarding, and training and enablement for your team. You choose only the services you need.
How is pricing determined?
Pricing depends on what you request — the type of service or add-on, the scope of work, and your team size. Tell us your requirements through the form on this page and the ShieldPSA team will get back to you with pricing.
Do I need any of these to use ShieldPSA?
No. The complete ShieldPSA platform is free, and every capability works without buying any add-on or service. These options are there when your team needs more capacity or direct expert help.
Does the fair usage policy apply?
Yes — fair usage applies to the free ShieldPSA platform whether or not you buy any add-on or service. See the fair usage breakdown above for the full list of what is unlimited and what has limits.
Can you migrate our data from another PSA?
Yes. Migration from another PSA or an RMM export is supported as part of a professional services engagement, so you do not have to rebuild your service history manually.
How do we get started?
Fill in the contact form with what you need — your current PSA tool if you are migrating, the add-ons or services you want, and your team size. We will reply with pricing and next steps.