MSPs do not need another system that adds work around the work. They need a practical way to keep service delivery, customer communication, contracts, projects, time, billing and operational reporting connected.
That is the purpose behind ShieldPSA, Vembu’s Professional Services Automation platform for MSPs and IT service teams.
ShieldPSA is built to help MSPs run the daily service operation from one place: tickets, customers, users, SLAs, contracts, time tracking, billing workflows, projects, automation, reporting, integrations and customer-facing service experiences.
Why Vembu built ShieldPSA
MSPs already carry enough operational pressure. Customer expectations are higher, service teams are stretched, and every disconnected tool creates extra coordination work.
ShieldPSA was created to reduce that friction. It gives MSPs a capable PSA platform that can support the core service workflow without making PSA licensing cost the first barrier.
Vembu’s goal is straightforward: build useful software for MSPs, make the core platform accessible, and support teams that want expert help with implementation, migration, automation or training.
What MSPs can run in ShieldPSA
ShieldPSA brings together the operational areas MSPs use every day:
- Service desk and ticket management
- Customer, user and asset records
- SLAs, priorities, queues and technician workflows
- Time tracking, contracts and billing support
- Projects and service delivery coordination
- Workflow automation for repeatable service processes
- Reporting and operational visibility
- Marketplace integrations including collaboration, payment, accounting and RMM workflows
- Customer portal and self-service experience
The product is designed for MSP operations rather than adapted from a generic business tool. That matters because MSP work depends on customer separation, governed access, repeatable service processes and visibility across many client environments.
Free core platform, optional help when needed
ShieldPSA is free to use for the core platform. MSPs can run customers, users, tickets, workflows, marketplace apps and the main PSA feature set without a licence cost.
Community support is included. Paid options are available separately for teams that need more help or resources, such as additional storage, AI credits, a technical support package, limit removal, migration assistance, implementation, customization, workflow automation assistance and training.
This keeps the starting point simple. MSPs can begin with the platform, understand how it fits their operation, and then decide whether expert services or add-ons are useful for their stage of growth.
Part of the Vembu MSP ecosystem
ShieldPSA is built by Vembu, the same company behind ShieldPSA for backup and disaster recovery and XDRShield for endpoint detection and response.
For MSPs, that means ShieldPSA can stand on its own as a PSA platform while also fitting naturally into a wider Vembu ecosystem for service operations, protection and recovery.
The products do not have to be adopted together. MSPs can use ShieldPSA on its own, or evaluate the broader stack when it makes sense for client needs.
A practical starting point for MSP service operations
The launch of ShieldPSA is about making core PSA capability more accessible to the MSP community.
Whether an MSP is moving away from spreadsheets, replacing disconnected tools, or looking for a cleaner way to manage service operations, ShieldPSA gives the team a serious platform to start from.
Learn why ShieldPSA is free, explore the ShieldPSA feature set, or review professional services and optional add-ons.
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