Resources
ShieldPSA resources for better service operations
Practical guides for understanding, setting up, and improving service desk, SLA, time, billing, automation, AI, portal, and reporting workflows in ShieldPSA.
Start with what you need
Guides organized around real service workflows
ShieldPSA resources are built to help MSPs and IT service teams move from evaluation to usable operations without treating documentation as a separate project.
Set up the service desk
Plan request intake, ticket categories, SLA rules, assignments, customer records, and technician ownership.
Use the setup guide →Understand each module
Use the product guide to map service desk, portal, time, contracts, billing, automation, AI, integrations, and reporting.
Browse modules →Go deeper by feature
Review feature pages when you need buyer-friendly explanations for a specific part of the platform.
View all features →Current resource library
Focused help before a large content library
ShieldPSA is currently prioritizing practical setup and product guidance over generic gated assets. As product updates, playbooks, and deeper articles become available, this hub can expand without changing the navigation path.
- Free-product explanation and adoption paths
- Setup guidance for core service operations
- Product modules mapped to live feature pages
- Professional Services route for teams that want hands-on help
Resource types
FAQ
Resource questions
What ShieldPSA resources are available now?
The first resources are the Getting Started guide, Product Guide, feature pages, solution pages, Why Free explanation, and Professional Services information.
Are ShieldPSA resources free to use?
Yes. The public guidance and product information are available without a software licence cost, just like the ShieldPSA product itself.
Where should a new MSP begin?
Start with the Getting Started guide, then use the Product Guide to map each workflow to the relevant feature page.
Can Vembu help with setup?
Yes. ShieldPSA is free software, and optional Professional Services are available separately for setup, migration, customization, training, and expert assistance.
Keep work moving
Start with the guide, then build your PSA workflow.
Use ShieldPSA free, review the product guide, and connect the parts of service operations that matter first.