Time tracking, contracts, and billing in one free PSA.
Connect technician effort to contracts, approvals, invoice-ready records, and customer billing context without paying for a PSA licence.
Service work needs billing context early
ShieldPSA helps teams capture time, classify work, review billable entries, manage contracts, and keep invoicing closer to service delivery.
- Track billable and non-billable technician effort.
- Use contracts, work types, approvals, invoices, and payments together.
- Keep service and commercial records connected for cleaner review.
Turn completed work into cleaner commercial records
Time, contracts, and billing features reduce the gap between support activity and financial follow-through.
Time entries and timers
Capture technician effort from service work with clear billable context.
Explore time entries and timers →Timesheets
Review submitted work across days, people, and service activity.
Explore timesheets →Contracts
Manage agreement context for recurring, fixed-fee, or service-based work.
Explore contracts →Billing approvals
Review work before it becomes invoice-ready.
Explore billing approvals →Invoices and payments
Generate and review invoice records and payment status.
Explore invoices and payments →Work types and rates
Classify service effort so teams understand how work should be treated.
Explore work types and rates →Time entries
Track technician effort with billable context.
Explore time entries →Invoices
Review invoice records connected to approved work.
Explore invoices →From ticket work to invoice-ready review
Use a connected workflow that helps teams understand what came in, who owns it, what changed, and what needs review.
Technicians record time from ticket or service activity.
Work is classified with customer, contract, rate, and billable context.
Managers review billing-ready items before invoice creation.
Invoices and payment records keep commercial follow-up visible.
Use customer, ticket, SLA, workflow, or reporting context before the next action.
Keep service updates, ownership, and operational handoffs visible.
Billing accuracy starts inside the service workflow
When time, contracts, approvals, and invoices live near tickets, managers spend less effort reconstructing what happened after the work is complete.
Explore ReportsWork from one clear record instead of scattered updates.
Keep requests, notes, customer context, time entries, status changes, and follow-up evidence together so each action has context.
Explore AutomationWho benefits from connected time and billing
Technicians
Record effort while the work is still fresh.
Service managers
Approve billable activity with better context.
MSP owners
Keep revenue visibility closer to operations.
Detailed time, contracts, and billing capabilities.
Use these ShieldPSA modules to keep operational work and commercial review connected.
Time entries
Track technician effort with billable context.
Timesheets
Review submitted service time across team members.
Contracts
Manage customer agreement context and recurring work.
Invoices
Review invoice records connected to approved work.
Time entries and timers
Capture technician effort from service work with clear billable context.
Billing approvals
Review work before it becomes invoice-ready.
Invoices and payments
Generate and review invoice records and payment status.
Work types and rates
Classify service effort so teams understand how work should be treated.
Psa Time Tracking And Billing FAQs
Does ShieldPSA include PSA time tracking?
Yes. The product documentation includes timers, manual time entries, work types, billable status, and timesheets.
Can ShieldPSA manage contracts and invoices?
Yes. ShieldPSA documentation covers contracts, invoices, billing approvals, and payment tracking.
Is billing included in the free product?
ShieldPSA is positioned as entirely free PSA software, with optional paid Professional Services for help.
Why connect time tracking to ticketing?
It helps teams review work while the customer, ticket, contract, and billing context are still connected.
Run time, contract, and billing workflows in a free PSA.
Use ShieldPSA to keep technician work, approvals, contracts, invoices, and reporting in the same service operations platform.
